A better plan for your home’s windows.

Choose the sides before counting the windows

Decide whether you want exterior glass, interior glass or both. List patio-door glass separately and ask how the business counts opening sections, fixed panes and divided glass. One window frame may contain several pieces of glass; a rough window count is useful only when the counting method is understood.

For a first enquiry, write down the number of window openings by floor and note unusual sizes. Photos taken from a safe position can help a business clarify the count. There is no need to lean outside, climb a ladder or access a roof for a quote.

Be specific about the inside work

Interior work may require access behind furniture, blinds or curtains. Ask what the cleaner expects you to move and whether they handle screen removal. Agree how floors and nearby furnishings will be protected, especially around carpeted rooms or delicate finishes.

If a window is painted shut, has damaged hardware or does not open easily, include that in the enquiry. A cleaning appointment should not assume that a stuck sash can be forced open or that damaged screens can be removed without repair.

Exterior access changes the job

Tell the business about rear walkouts, steep ground, gates, narrow side yards, overhead obstructions and windows over roof sections. Ask how it will assess safe access and what it needs from you. Do not promise ladder placement or a particular cleaning method on its behalf.

Ask whether a water connection is needed, how pets should be kept away from the work area and what happens if weather makes the visit unsuitable. For winter appointments in Okotoks, confirm the business’s operating conditions and rescheduling policy.

Write down the exclusions

• Are screens washed, brushed or excluded?
• Are tracks detailed or just accessible sills wiped?
• Are paint, adhesive and mineral deposits priced separately?
• Are basement windows, skylights and patio doors included?
• Who checks the finished work, and how are concerns reported?

Use our quote planner to keep those answers together. For components beyond glass, see screens and tracks.